Welcome to the Home of "Portland FINE" Apparel

Return Policy

 Please read the return policy, so that you make an informed purchase.Thank your for your interest in shopping with us. We appreciate your business

RETURNS:

All orders placed under promotion or with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS.

Accessories, white articles of clothing, bodysuits and undergarments are all FINAL SALE. 

RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

  • Must email 972eleven@gmail.com for return approval.

  • Please include your order number in the initial email.

  • Merchandise must be returned within 5 days of receipt.

  • Merchandise must be unworn.

  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

  • All Sale/Clearance/Promotional Items are FINAL SALE.

Store Credit:

  • Store Credit can only be used online at our website, https://shop972eleven.com/.

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 24-48 hours of receipt of the item.

  • Maintain track of your return parcel. 

  • Store credit is issued after your submit proof of return to 972eleven@gmail.com

  • Maintaining track of status is the responsibility of the customer.

  • Store Credit does not expire.

  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

DAMAGES:

  • In the unfortunate circumstance that you receive a damaged item. Please send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.

972Eleven WAREHOUSE: 

 The online warehouse is not open Sundays, we only fulfill and and answer emails during business hours.     

 M-Sat 8-6pm

Please expect a response to your email between 24-72 hrs (not including weekends)

Unfortunately, we do not answer order related questions through DM's, Snap chats or social media. If you need to exchange or have issues with your order. Please email us at 972eleven@gmail.com

 We have the right to refuse service to anyone.

 For more information regarding store credit please contact Customer Care :

972eleven@gmail.com